1. Our Coaching Philosophy

Our mission is to educate, encourage, and support clients in building sustainable, lifelong healthy habits.

We believe coaching is a collaborative partnership built on communication, accountability, trust, and consistency.

While Good Change and Participating Coaches provide guidance, education, accountability, programming, and recommendations, meaningful results depend on each client's circumstances, participation, consistency, and implementation of those recommendations.

No particular result is guaranteed.

2. Coaching Services

Depending on the coaching program purchased, services may include:

• Personalized nutrition coaching

• Customized workout programming

• Weekly accountability coaching

• Habit and lifestyle coaching

• Progress reviews and program adjustments

• Educational resources

• Access to the Good Change Coaching Platform

• Messaging support

• Community access

• Live coaching sessions or educational events when included in the program

Services vary depending on the specific coaching program selected.

Your services may be provided directly by Good Change or by a Participating Coach or coaching business, including Athlete220 LLC.

The identity of the Participating Coach providing services does not, by itself, alter the client's obligations under this Coaching Agreement or the other applicable Good Change policies.

3. Coach Responsibilities

Good Change and/or the applicable Participating Coach agree to:

• Provide professional coaching services consistent with the program purchased.

• Review submitted weekly check-ins as applicable to the program.

• Provide individualized recommendations based on information reasonably available to the coach.

• Maintain respectful and professional communication.

• Generally respond to coaching messages within approximately two (2) business days, excluding weekends, holidays, travel, emergencies, or announced business closures.

• Handle client information in accordance with the applicable Privacy Policy.

• Provide education, accountability, guidance, and encouragement throughout the coaching relationship.

• Make reasonable program modifications when appropriate based on client progress and information provided by the client.

4. Client Responsibilities

As a client, you agree to:

• Complete weekly check-ins as requested.

• Provide accurate and complete information reasonably necessary for coaching.

• Communicate honestly regarding your progress and challenges.

• Inform your coach of injuries, illnesses, medications, pregnancy, physical limitations, or other health circumstances that may affect coaching.

• Follow nutrition and workout recommendations to the best of your ability.

• Notify your coach when modifications may be necessary.

• Seek appropriate professional medical care when necessary.

• Maintain respectful communication with coaches, staff members, contractors, and community members.

• Maintain a valid payment method for amounts owed.

• Fulfill the payment obligations associated with your coaching program.

• Maintain the security of your Good Change Coaching Platform account.

• Review and comply with the Terms of Service and other policies applicable to your program.

5. Communication

Communication is conducted primarily through the Good Change Coaching Platform, unless otherwise directed by your coach.

Clients are encouraged to ask questions, submit updates, and communicate regularly throughout their coaching journey.

Response times are generally within approximately two (2) business days. Response times may vary during weekends, holidays, travel, emergencies, or announced business closures.

The Good Change Coaching Platform and communications with your coach are not emergency medical services and should not be used for medical emergencies.

6. Weekly Check-Ins

Weekly check-ins are an important part of the coaching process when included in your program.

Your coach may use check-ins to evaluate progress and determine whether changes should be made to nutrition, workouts, habits, or other elements of the coaching plan.

If a weekly check-in is not submitted:

• Your current nutrition plan may remain unchanged.

• Your current workout program may remain unchanged.

• Program modifications may be delayed until sufficient information is received.

• Your coach may be unable to make certain individualized recommendations.

• Missed check-ins do not automatically extend, pause, or cancel your program.

• Missed check-ins do not modify your applicable payment obligations or payment schedule.

The client remains responsible for actively participating in the coaching process.

7. Program Modifications

Coaching recommendations may change throughout the program based on factors including:

• Weekly check-ins

• Progress photographs

• Body measurements

• Lifestyle changes

• Health information voluntarily provided by the client

• Injuries or physical limitations

• Personal goals

• Client feedback

• Progress

• Safety considerations

Good Change and/or the applicable Participating Coach may modify coaching recommendations as reasonably necessary to provide appropriate guidance.

A modification to a nutrition plan, workout program, coaching recommendation, or other program component does not constitute a new program purchase or alter the agreed program term or payment obligation unless expressly agreed in writing.

8. Initial Program Purchase

Unless expressly stated otherwise in your program-specific enrollment terms, enrollment constitutes the purchase of a complete coaching program for the program term and total program price disclosed and agreed to at enrollment.

The initial coaching program is not a month-to-month subscription.

By enrolling, you are committing to the initial program and its total purchase price.

Your specific program details—including the program term, total purchase price, payment schedule, services included, and other applicable program-specific terms—may be presented through your checkout, enrollment form, order form, invoice, payment authorization, or other enrollment materials.

9. Payment Plans

Clients may be offered the option to pay the initial program purchase price in installments.

If you select an installment option, those payments constitute a payment plan toward the total purchase price of the initial coaching program.

Individual installment payments do not represent separate monthly purchases of coaching.

An installment payment plan does not convert the initial program into a cancel-anytime or month-to-month subscription.

Your payment schedule is a method of paying the total amount owed for the program you purchased.

The coaching relationship may involve substantial work and resources beginning at or shortly after enrollment, including onboarding, program development, nutrition and workout programming, scheduling, administrative work, technology access, educational resources, intellectual property, and reservation of coaching capacity.

Accordingly, failure to participate, missed check-ins, failure to communicate, failure to use the platform, or a decision to discontinue participation does not, by itself, cancel the initial purchase or eliminate applicable payment obligations.

10. Early Termination

If you request to terminate the initial program before completing the applicable program term or payment commitment, an Early Termination Fee (“ETF”) may apply if provided for in your program-specific enrollment terms.

The applicable ETF, if any, will be based on the terms disclosed or agreed to in connection with your enrollment.

This Coaching Agreement does not establish a universal dollar amount for the Early Termination Fee.

Requesting early termination does not, by itself, release amounts already due or other applicable payment obligations.

Any approved early termination, adjustment of the remaining program balance, or release from future payment obligations must be confirmed in writing by Good Change and/or the applicable Participating Coach.

Early termination and refund matters are also governed by the Refund & Cancellation Policy and Terms of Service.

11. Month-to-Month Continuation

After the initial program term has been completed and the initial program purchase has been paid in accordance with the applicable payment agreement, coaching may continue on a month-to-month basis at the applicable continuation rate disclosed to and agreed to by the client.

The month-to-month continuation is separate from the initial program purchase.

Once month-to-month coaching begins, the applicable recurring payment will continue according to the agreed billing schedule until cancellation becomes effective.

To cancel month-to-month coaching, the client must provide at least thirty (30) days' written notice through the Good Change Coaching Platform or by emailing:

[email protected]

Coaching remains active during the notice period, and any properly scheduled payment becoming due during that period remains the client's responsibility.

Cancellation and billing are further governed by the Refund & Cancellation Policy and Terms of Service.

12. Program Pauses

Clients may request an eligible program pause in accordance with the Refund & Cancellation Policy.

An approved pause does not constitute cancellation of the initial program and does not forgive the remaining program balance.

When an initial program is paused, its term may be extended by the length of the approved pause and applicable payments may be temporarily suspended when approved.

Payments and coaching obligations resume following the approved pause unless otherwise agreed in writing.

13. Payment Authorization

By enrolling and providing a payment method, you authorize the applicable service provider and its payment processor to charge your selected payment method according to the payment terms agreed to during enrollment.

Depending on your program, payments may be processed by Good Change Development LLC, Athlete220 LLC, another Participating Coach or coaching business, and/or their applicable payment processor.

Authorized charges may include:

• Initial program payments

• Scheduled installment payments

• Month-to-month continuation payments, when applicable

• Failed-payment retries

• Properly outstanding amounts

• An applicable Early Termination Fee when provided for in your enrollment terms

Clients are responsible for maintaining an accurate and valid payment method.

14. Confidentiality & Privacy

Good Change and Participating Coaches respect client privacy.

Personal information, progress photographs, check-ins, coaching conversations, measurements, health and fitness information, and other information provided in connection with coaching will be handled in accordance with the Privacy Policy.

Information reasonably necessary to provide and administer coaching may be accessible to Good Change and the applicable Participating Coach.

Client testimonials, identifying transformation photographs, or success stories will not be publicly used for marketing purposes without appropriate permission.

15. Health, Safety & Medical Disclaimer

Coaching services are educational and supportive and are not a substitute for professional medical advice, diagnosis, or treatment.

Clients remain responsible for determining whether they are medically and physically able to participate and for seeking appropriate medical advice when necessary.

Participation in exercise, nutrition, fitness, and wellness activities involves risks.

The Medical Disclaimer & Liability Waiver is incorporated into this Coaching Agreement and contains additional health, safety, assumption-of-risk, and liability provisions applicable to participation.

16. Professional & Respectful Community

We strive to maintain a positive, encouraging, and respectful coaching environment.

Clients agree to treat coaches, employees, contractors, staff members, and fellow community members with respect.

Harassment, abusive or threatening behavior, discrimination, or seriously disruptive conduct may result in suspension or termination of coaching services in accordance with the Terms of Service.

Suspension or termination for misconduct does not automatically eliminate payment obligations arising from an initial program purchase.

17. No Guarantee of Results

Good Change and Participating Coaches do not guarantee specific coaching results.

Results vary based on numerous factors, including:

• Client participation

• Consistency

• Nutrition

• Exercise adherence

• Lifestyle

• Genetics

• Health history

• Medications

• Sleep

• Stress

• Individual effort

Testimonials, transformation photographs, or previous client results do not guarantee that another client will achieve the same or similar outcome.

18. Participating Coaches

Good Change may provide services directly or facilitate services delivered by Participating Coaches.

Participating Coaches may include Athlete220 LLC and other current or future coaches and coaching businesses authorized to provide services through or in connection with the Good Change Coaching Platform.

Where applicable, references to coaching responsibilities in this Agreement apply to the Participating Coach actually providing the client's services.

Nothing in this Agreement should be interpreted to guarantee that a particular individual coach will remain assigned to a client for the entire duration of the coaching relationship unless expressly agreed in writing.

19. Entire Agreement & Incorporated Policies

This Coaching Agreement should be read together with:

• Terms of Service

• Privacy Policy

• Refund & Cancellation Policy

• Medical Disclaimer & Liability Waiver

• Any applicable program-specific enrollment or payment terms

These documents collectively govern the applicable coaching relationship.

Program-specific terms presented and agreed to during enrollment may establish details including the client's:

• Program selected

• Initial program term

• Total purchase price

• Payment schedule

• Services included

• Continuation rate

• Applicable Early Termination Fee, if any

• Other program-specific terms

If program-specific written enrollment terms conflict with a general provision concerning that specific program detail, the applicable program-specific term will control to the extent stated, subject to applicable law.

20. Client Acknowledgment

By enrolling in a coaching program, you acknowledge that:

• You have reviewed the terms applicable to your coaching program.

• You understand the services being purchased.

• You understand the initial program term disclosed during enrollment.

• You understand the total program purchase price disclosed during enrollment.

• If you select installments, you understand that the installments are a payment plan toward the total program purchase price and not separate month-to-month purchases.

• You understand that the initial program is not a month-to-month subscription.

• You understand that an applicable Early Termination Fee may apply if provided for in your enrollment terms.

• You understand that after completion of the initial program and applicable initial payment obligation, coaching may continue month-to-month according to the continuation terms disclosed and agreed to at enrollment.

• You understand the applicable cancellation requirements for month-to-month coaching.

• You have had an opportunity to review the documents incorporated into this Coaching Agreement before enrollment.

21. Our Commitment

At Good Change Development LLC, we are committed to providing professional coaching, honest communication, education, accountability, and a supportive environment where sustainable change can occur.

Our goal is not simply to provide nutrition or workout programming, but to educate, encourage, and equip clients with tools and accountability that support lifelong healthy habits.

We appreciate the trust you place in Good Change and our Participating Coaches and look forward to being part of your journey.

22. Contact Information

If you have questions regarding this Coaching Agreement, please contact:

Good Change Development LLC
El Paso, Texas, USA

📧 [email protected]
🌐 www.goodchangestartsnow.com