Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: June 2026
Last Updated: June 2026
At Good Change Development LLC (“Good Change”), we are committed to providing personalized coaching, education, accountability, and ongoing support.
Good Change may provide coaching services directly or facilitate services provided by participating coaches, coaching businesses, brands, contractors, and service providers operating through or in connection with the Good Change Coaching Platform (“Participating Coaches”). Participating Coaches may include, but are not limited to, Athlete220 LLC.
Because coaching programs are customized and services, preparation, programming, platform access, and other resources may begin immediately after enrollment, all clients should carefully review this Refund & Cancellation Policy before purchasing services.
By enrolling in a coaching program, you acknowledge the refund, payment, cancellation, and early-termination terms applicable to your purchase.
1. Initial Program Purchase & Payment Plans
Unless expressly stated otherwise at enrollment, your initial enrollment is the purchase of a complete coaching program for the program term and total program price disclosed and agreed to at enrollment.
The initial coaching program is not a month-to-month subscription.
If you choose to pay the program price in installments, those installments are a payment plan toward the total purchase price of the program.
Each installment does not represent the purchase of a separate month of coaching and does not convert the initial program into a cancel-anytime or month-to-month subscription.
Choosing not to participate, discontinuing use of the Good Change Coaching Platform, missing check-ins, failing to communicate with your coach, or otherwise ceasing participation does not, by itself, cancel the initial program or eliminate applicable payment obligations.
2. Refund Policy
Due to the personalized and digital nature of our coaching services, payments made for coaching services are final and non-refundable, except where otherwise expressly agreed in writing or required by applicable law.
This policy applies to applicable payments made to Good Change Development LLC, Athlete220 LLC, or another Participating Coach or coaching business for services governed by this policy.
Refunds are generally not provided for:
Coaching services already provided.
Personalized nutrition programs.
Personalized workout programs.
Educational resources or digital materials.
Program preparation or onboarding.
Missed check-ins.
Missed coaching sessions.
Lack of participation.
Failure to use available coaching services.
Failure to communicate with your coach.
Discontinuing use of the Good Change Coaching Platform.
Dissatisfaction resulting from failure to follow the coaching program.
Failure to properly request cancellation of month-to-month coaching.
Failure to participate in the initial program does not convert the program into a month-to-month arrangement or automatically eliminate remaining payment obligations.
3. Weekly Check-Ins
Clients are responsible for completing weekly check-ins through the Good Change Coaching Platform unless otherwise instructed by their coach.
If a weekly check-in is not submitted, existing nutrition and workout plans may remain in effect until sufficient information is received for the coach to safely and effectively make adjustments.
Missed or incomplete check-ins do not automatically qualify a client for a refund, credit, cancellation, payment reduction, or extension of coaching services.
Failure to complete check-ins does not pause or cancel the initial program or its applicable payment schedule.
4. Early Termination of the Initial Program
The initial coaching program is a full program purchase and is not a month-to-month subscription.
If a client requests to end the initial program before completing the applicable program term or payment commitment, an Early Termination Fee (“ETF”) may apply if provided for in the client's enrollment terms.
The applicable ETF, if any, will be determined according to the program-specific terms disclosed or agreed to in connection with the client's enrollment.
This policy does not establish a universal dollar amount for an ETF.
A request to terminate participation does not, by itself, release the client from amounts already due or other applicable payment obligations.
Any approved early termination, adjustment of the remaining program balance, or release from future payment obligations must be confirmed in writing by Good Change and/or the applicable Participating Coach.
5. Month-to-Month Continuation & Cancellation
After the initial program term has been completed and the initial program purchase has been paid in accordance with the applicable payment agreement, coaching may automatically continue on a month-to-month basis at the applicable continuation rate disclosed to and agreed to by the client.
The month-to-month continuation is separate from the client's initial full-program purchase.
To cancel month-to-month coaching, you must provide at least thirty (30) days' written notice through the Good Change Coaching Platform or by emailing:
Your coaching services will remain active during the 30-day notice period, and any properly scheduled payment that becomes due during that period remains your responsibility.
A cancellation request does not automatically reverse a payment that has already been properly processed.
Once the cancellation becomes effective:
Future month-to-month recurring payments will stop.
Coaching services will end.
Access to the Good Change Coaching Platform may be removed.
Unused coaching services do not carry forward unless otherwise approved in writing.
6. Program Pauses
Clients may request one or more program pauses totaling up to sixty (60) consecutive days within any six (6) month period, subject to approval.
To request a pause:
Submit your request at least five (5) days before the desired pause date.
Requests submitted with fewer than five days' notice are not guaranteed.
A payment already being processed may continue as scheduled.
During an approved pause:
Scheduled program installment payments may be temporarily suspended when approved as part of the pause.
The initial program term or coaching commitment will be extended by the length of the approved pause.
Coaching support, program updates, accountability, and plan modifications will be suspended.
Access to the Good Change Coaching Platform may remain available unless otherwise determined.
Clients may continue submitting check-ins or messages; however, responses and coaching during the pause are at the discretion of Good Change and/or the applicable Participating Coach.
An approved pause is not a cancellation or forgiveness of the remaining program balance.
Unless otherwise agreed in writing, applicable payments and coaching obligations resume following the approved pause.
7. Failed Payments & Outstanding Balances
Clients are responsible for maintaining a valid payment method for amounts owed under their coaching program or month-to-month coaching arrangement.
If a scheduled payment cannot be successfully processed, Good Change and/or the applicable Participating Coach may:
Retry the payment as permitted by the client's payment authorization.
Temporarily suspend coaching services.
Pause access to the Good Change Coaching Platform.
Delay program updates until payment is received.
Terminate or suspend services if payment remains unresolved.
Pursue properly outstanding balances where permitted by law.
Suspension or termination of coaching access because of nonpayment does not, by itself, eliminate an outstanding balance arising from the initial program purchase.
8. Chargebacks & Payment Disputes
If you believe a billing error has occurred or have questions regarding a payment, please contact us so we have an opportunity to review and address the concern.
Contact:
If your payment was processed by a Participating Coach or coaching business, Good Change may coordinate with that provider regarding the transaction.
A chargeback or payment dispute does not, by itself, constitute cancellation of the initial program or month-to-month coaching and does not automatically eliminate amounts otherwise properly owed.
When a payment dispute concerns a charge consistent with the client's enrollment agreement and applicable policies, Good Change and/or the applicable Participating Coach may:
Suspend coaching services.
Remove or suspend access to the Good Change Coaching Platform.
Terminate coaching services when appropriate.
Submit relevant documentation to the payment processor or financial institution supporting the transaction.
Pursue properly unpaid balances where permitted by law.
Supporting documentation may include applicable enrollment records, payment authorizations, communications, coaching records, Terms of Service, this Refund & Cancellation Policy, and other relevant records.
Nothing in this section limits rights available to a client under applicable law or applicable payment-network rules.
9. Exceptional Circumstances
Good Change understands that unexpected life events may occur.
Requests for exceptions due to significant medical emergencies or other extraordinary circumstances may be considered on a case-by-case basis.
Good Change and/or the applicable Participating Coach may, where appropriate, approve an exception, modification, pause, early termination, or other accommodation.
Approval of an exception does not establish a precedent or require the same accommodation in another situation.
Any approved exception affecting payment obligations should be confirmed in writing.
10. Relationship to Terms of Service & Enrollment Terms
This Refund & Cancellation Policy should be read together with the Good Change Terms of Service and the program-specific terms presented to the client during enrollment.
Program-specific information—including the initial program term, total program price, installment schedule, continuation rate, and any applicable Early Termination Fee—may be established in the client's enrollment or coaching agreement.
If a separate written agreement provides terms specifically applicable to a client's program, those program-specific terms will apply to the extent stated in that agreement, subject to applicable law.
11. Contact Information
Questions regarding payments, refunds, cancellations, pauses, or early termination may be directed to:
Good Change Development LLC
El Paso, Texas, USA