Scope of These Terms

These Terms of Service apply to all coaching services, memberships, digital resources, educational materials, communications, and use of the Good Change Coaching Platform offered by Good Change Development LLC.

1. About Good Change Development LLC

Good Change Development LLC ("Good Change," "we," "our," or "us") is an online health and wellness coaching company headquartered in El Paso, Texas.

Our mission is to help individuals create sustainable, lifelong change through personalized coaching, education, accountability, and healthy lifestyle habits.

Depending on the coaching program you purchase, your membership may include:

• Personalized nutrition coaching

• Personalized workout programming

• Habit and lifestyle coaching

• Accountability coaching

• Progress reviews and program adjustments

• Educational resources

• Access to the Good Change Coaching Platform

• Community features and live coaching sessions, when included in your membership

The specific services available to you depend on the coaching program or membership you purchase.

2. Eligibility

To use our coaching services, you represent and warrant that:

• You are at least 18 years of age, or have the consent of a parent or legal guardian.

• All information you provide to Good Change is accurate and complete.

• You are medically able to participate in physical activity and nutrition coaching, or have received clearance from your healthcare provider.

• You understand that participation in any exercise or nutrition program involves inherent risks.

Good Change reserves the right to refuse or discontinue services if we determine that coaching is not appropriate for a client's circumstances.

3. Coaching Services

Good Change Development LLC provides online health and wellness coaching designed to help clients build sustainable habits and pursue their individual health and fitness goals.

Depending on the coaching program purchased, services may include:

• Personalized nutrition coaching

• Personalized workout programming

• Lifestyle and habit coaching

• Progress reviews and program adjustments

• Accountability coaching

• Educational resources

• Access to the Good Change Coaching Platform

• Community features, group coaching sessions, or live educational events when included with your membership

Our coaching services are educational and supportive in nature and are not intended to diagnose, treat, prevent, or cure any disease or medical condition.

Good Change reserves the right to modify, improve, or discontinue coaching features, technology, educational resources, or program offerings as our business evolves.

4. Memberships & Billing

Membership pricing, payment schedules, and included services are presented during enrollment and confirmed before purchase.

By purchasing coaching services, you authorize Good Change Development LLC to charge your selected payment method according to the billing schedule you choose.

Unless otherwise stated in writing, all memberships automatically renew on a month-to-month basis until a proper cancellation notice is received and processed in accordance with these Terms.

Failure to make scheduled payments may result in suspension or termination of coaching services and access to the Good Change Coaching Platform.

5. Payment Authorization

All payments for coaching services are processed through third-party payment providers, including Stripe, Inc. (“Stripe”), or any other payment processor used by Good Change Development LLC.

By submitting payment information, you authorize Good Change Development LLC and its payment processor to charge your selected payment method for all fees associated with your membership, including recurring payments, failed payment retries, late payments, early termination fees, and any other amounts owed under your agreement.

You are responsible for keeping your payment method current. If your payment fails, your coaching access may be paused, suspended, or terminated until payment is successfully received.

6. Communication & Coaching Support

Good Change Development LLC is committed to providing timely, professional, and respectful communication throughout your coaching experience.

All coaching communication should take place through the Good Change Coaching Platform, unless otherwise instructed by your coach. This includes messages, progress updates, check-ins, file sharing, and other coaching-related communication.

If access to the Good Change Coaching Platform is temporarily unavailable due to technical issues, clients may contact us at [email protected].

Our goal is to respond to client messages within two (2) business days. Response times may vary during weekends, holidays, business closures, travel, emergencies, or other unforeseen circumstances.

To maintain a positive coaching environment, clients are expected to communicate respectfully with coaches, staff members, and other community members. Good Change reserves the right to suspend communication privileges or terminate coaching services without refund if a client engages in abusive, threatening, discriminatory, or inappropriate behavior.

7. Weekly Check-Ins & Program Updates

Clients are expected to complete a weekly check-in through the Good Change Coaching Platform unless otherwise instructed by their coach.

Weekly check-ins allow your coach to evaluate your progress, monitor your health and wellness journey, and determine whether adjustments to your nutrition, workout program, habits, or overall coaching plan are appropriate.

If a weekly check-in is not submitted, your existing nutrition and workout plans will remain in effect until sufficient information is received to safely and effectively make adjustments.

Good Change Development LLC is not responsible for delays in program updates resulting from missed check-ins, incomplete information, or lack of communication from the client.

Failure to submit weekly check-ins does not pause, extend, or modify your membership, payment schedule, or coaching commitment.

8. Client Responsibilities

To receive the greatest benefit from coaching, clients agree to:

• Complete weekly check-ins as requested.

• Follow their nutrition and workout plans to the best of their ability.

• Communicate honestly regarding progress, challenges, injuries, illnesses, medications, and any other information that may affect their coaching.

• Notify Good Change Development LLC of any significant health changes before continuing with the program.

• Maintain respectful and professional communication with coaches, staff members, and other community members.

• Maintain an active and valid payment method for all coaching services.

• Keep their Good Change Coaching Platform account secure and not share login credentials with others.

Coaching Commitment & Client Responsibility

Good Change Development LLC is committed to providing personalized guidance, education, accountability, and ongoing support throughout your coaching journey. Coaching is a collaborative process that requires active participation from both the coach and the client.

By enrolling in our coaching services, you acknowledge that you are ultimately responsible for your own actions, decisions, and implementation of the recommendations provided. While we are committed to helping you succeed, we cannot complete the work on your behalf.

You understand and agree that results, including, but not limited to, weight loss, fat loss, muscle gain, body composition changes, athletic performance, and improvements in overall health, vary from person to person. Success depends on numerous factors outside of Good Change Development LLC's control, including consistency, adherence to the program, nutrition, physical activity, sleep, stress management, medical history, medications, genetics, lifestyle habits, and individual effort.

Accordingly, Good Change Development LLC does not guarantee any specific results or outcomes from participation in our coaching programs. Our goal is to equip, educate, and encourage every client to create sustainable, lifelong change.

9. Membership Pauses

Good Change Development LLC understands that life circumstances may occasionally require a temporary pause in coaching.

Clients may request to pause their membership for up to sixty (60) consecutive days within a six (6) month period without forfeiting their membership.

To request a pause, clients must submit written notice through the Good Change Coaching Platform at least five (5) days before the requested pause date. Pause requests submitted with fewer than five (5) days' notice are not guaranteed and any payments already being processed will continue as scheduled.

During an approved membership pause:

• Recurring membership payments will be temporarily suspended.

• The client's minimum coaching commitment will be extended by the length of the approved pause.

• Clients may continue to access the Good Change Coaching Platform unless otherwise determined by Good Change.

• Coaching support, program updates, accountability, and plan modifications will be suspended during the pause.

• Clients may still submit messages or check-ins; however, responses, coaching, and account management during the pause are provided solely at the discretion of Good Change Development LLC.

Approval of all membership pauses is at the sole discretion of Good Change Development LLC.

10. Membership Cancellation

We sincerely hope to be part of your transformation for years to come. However, if you decide to discontinue coaching, the following cancellation policy applies.

Unless otherwise stated in your coaching agreement, all memberships automatically renew on a month-to-month basis following the completion of any minimum commitment period.

To cancel your membership, you must provide at least thirty (30) days' written notice through the Good Change Coaching Platform or by emailing [email protected].

Your membership will remain active during the 30-day notice period, and any scheduled payments during that period remain your responsibility.

If your membership includes a minimum commitment period, cancellation cannot take effect until that commitment has been satisfied unless otherwise approved in writing by Good Change Development LLC.

Failure to provide the required thirty (30) day notice will result in your membership continuing until the notice requirement has been fulfilled.

Once your cancellation becomes effective:

• Future recurring payments will stop.

• Access to coaching services and the Good Change Coaching Platform may be removed.

• Any unused coaching services do not carry forward beyond the cancellation date unless otherwise approved by Good Change Development LLC.

11. Refund Policy

Due to the personalized and digital nature of our coaching services, all payments made to Good Change Development LLC are final and non-refundable, except where required by applicable law.

Coaching services include personalized programming, educational resources, accountability, communication, and access to the Good Change Coaching Platform. Because these services begin immediately upon enrollment and require ongoing time, preparation, and intellectual property, refunds are not provided for:

• Coaching services already provided.

• Personalized nutrition plans.

• Personalized workout programs.

• Educational materials.

• Missed check-ins.

• Lack of participation.

• Failure to communicate with your coach.

• Dissatisfaction resulting from failure to follow the coaching program.

• Failure to submit the required cancellation notice.

If a client fails to complete weekly check-ins or communicate with their coach, coaching plans may remain unchanged until sufficient information is received. Such delays do not constitute grounds for a refund.

Clients are solely responsible for submitting cancellation requests in accordance with these Terms. Failure to cancel properly does not create eligibility for a refund of recurring membership charges.

Good Change Development LLC reserves the right to consider exceptional circumstances, such as serious medical emergencies or other significant hardships, on a case-by-case basis. Any exception is made solely at the discretion of Good Change Development LLC and does not establish a precedent for future requests.

12. Health & Medical Disclaimer

Good Change Development LLC provides health, fitness, nutrition, and lifestyle coaching for educational and informational purposes only. Our coaching services are not intended to diagnose, treat, prevent, or cure any disease, medical condition, or mental health condition.

The information, recommendations, meal plans, workout programs, educational materials, and coaching provided through Good Change Development LLC should not be considered medical advice or a substitute for professional medical care.

By participating in our coaching programs, you acknowledge and agree that:

• You have consulted with, or have had the opportunity to consult with, your physician or other qualified healthcare provider before beginning any exercise or nutrition program.

• You are voluntarily participating in physical activity and nutrition coaching.

• You are responsible for informing your coach of any medical conditions, injuries, illnesses, medications, pregnancy, or other circumstances that may affect your participation.

• You will immediately discontinue any exercise or nutritional recommendation that causes pain, dizziness, discomfort, or other concerning symptoms and seek appropriate medical attention.

Good Change Development LLC, its owners, coaches, contractors, employees, and representatives are not licensed physicians or medical providers unless expressly stated otherwise.

13. Assumption of Risk & Release of Liability

Participation in any exercise, fitness, nutrition, or lifestyle coaching program involves inherent risks, including but not limited to:

• Muscle soreness

• Sprains or strains

• Falls

• Joint injuries

• Cardiovascular complications

• Allergic reactions

• Aggravation of existing medical conditions

• Serious injury, permanent disability, or death in rare circumstances

By voluntarily participating in coaching provided by Good Change Development LLC, you acknowledge that you understand these risks and voluntarily assume full responsibility for your participation.

To the fullest extent permitted by applicable law, you agree to release, waive, and discharge Good Change Development LLC, its owners, coaches, employees, contractors, affiliates, and representatives from any and all claims, demands, liabilities, damages, losses, costs, or expenses arising from or related to your participation in our coaching services, except where caused by gross negligence or willful misconduct.

You understand that all exercise and nutrition recommendations are followed voluntarily and at your own risk.

14. Results Disclaimer

Every client begins their coaching journey from a unique starting point. Because of differences in health history, lifestyle, consistency, genetics, medications, sleep, stress, nutrition, physical activity, and countless other factors, individual results will vary.

Good Change Development LLC does not guarantee any specific outcome, including but not limited to:

• Weight loss

• Fat loss

• Muscle gain

• Strength improvements

• Athletic performance

• Body composition changes

• Health improvements

• Achievement of any personal goal

Testimonials, before-and-after photos, success stories, or examples shared by Good Change Development LLC are intended solely to illustrate the experiences of individual clients. They should not be interpreted as a promise or guarantee that you will achieve similar results.

Your success depends largely on your commitment, consistency, effort, and adherence to the coaching program.

15. Intellectual Property

All materials provided by Good Change Development LLC are protected by applicable copyright, trademark, and intellectual property laws.

This includes, but is not limited to:

• Nutrition plans

• Workout programs

• Educational resources

• Videos

• PDFs

• Guides

• Checklists

• Templates

• Coaching methods

• Branding

• Logos

• Written content

• Digital downloads

• Materials available through the Good Change Coaching Platform

These materials are licensed solely for your personal, non-commercial use during your coaching membership.

Clients may not copy, reproduce, distribute, modify, publish, sell, share, upload, or otherwise use Good Change materials for any commercial purpose without prior written permission from Good Change Development LLC.

Unauthorized sharing of coaching materials may result in immediate termination of coaching services without refund and may result in legal action.

16. Confidentiality

Good Change Development LLC respects your privacy and is committed to maintaining the confidentiality of your personal information.

Information you share with your coach, including progress updates, health information, photos, measurements, goals, and coaching conversations, will be handled with reasonable care and used solely for the purpose of providing coaching services, improving your experience, and fulfilling our legal obligations.

From time to time, Good Change Development LLC may request permission to share client testimonials, transformation photos, or success stories for educational or marketing purposes. We will never publish your name, photographs, or identifying information without your prior written consent.

Clients are also expected to respect the privacy and confidentiality of other members within the Good Change community and agree not to share private communications or information obtained through coaching without permission.

17. Payment Disputes & Chargebacks

We are committed to resolving any billing concerns fairly and promptly.

If you believe a billing error has occurred or have questions regarding your membership, you agree to contact Good Change Development LLC at [email protected] before initiating a chargeback, payment dispute, or reversal with your financial institution.

By enrolling in our coaching services, you acknowledge that recurring payments, cancellation requirements, and refund policies have been disclosed prior to purchase.

Initiating a chargeback for charges that comply with these Terms of Service may result in:

• Immediate suspension of coaching services.

• Removal of access to the Good Change Coaching Platform.

• Termination of your membership.

• Submission of documentation supporting the validity of the charges to the payment processor or financial institution.

• Collection efforts for unpaid balances where permitted by law.

Nothing in this section limits any rights you may have under applicable law.

18. Suspension & Termination of Services

Good Change Development LLC reserves the right to suspend or terminate coaching services at its sole discretion if a client:

• Violates these Terms of Service.

• Fails to maintain current payments.

• Engages in abusive, threatening, discriminatory, or inappropriate behavior toward coaches, staff, or other clients.

• Misuses or attempts to copy or distribute Good Change intellectual property.

• Uses coaching services in a manner that interferes with the safety, integrity, or operation of our business.

When appropriate, Good Change may provide an opportunity to correct the issue before terminating services; however, we reserve the right to terminate services immediately when necessary to protect our business, team members, or community.

Termination under this section does not entitle the client to a refund unless otherwise required by law.

19. Privacy

Your privacy is important to us.

Our collection, use, storage, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you acknowledge that you have reviewed our Privacy Policy and consent to the collection and use of your information as described therein.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the services provided by Good Change Development LLC shall be resolved in the appropriate state or federal courts located in El Paso County, Texas, unless otherwise required by applicable law.

21. Changes to These Terms

Good Change Development LLC reserves the right to modify or update these Terms of Service at any time to reflect changes in our business, coaching services, legal requirements, or operational practices.

When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our coaching services after any updates constitutes acceptance of the revised Terms.

22. Contact Information

If you have any questions regarding these Terms of Service or any of our coaching services, please contact us:

Good Change Development LLC

El Paso, Texas, USA

📧 [email protected]

🌐 www.goodchangestartsnow.com

Thank You,

Thank you for placing your trust in Good Change Development LLC. We appreciate the opportunity to be part of your health and wellness journey and are committed to providing professional coaching, accountability, and support every step of the way.

If you have any questions regarding these Terms, please contact us at [email protected].